Resume
KEVIN B. CARPENTER
Escazu, San Jose, Costa Rica
kevin [dot] carpenter [at] live [dot] com
QUALIFICATIONS PROFILE
Highly competent technology Consultant, Operations Manager and/or Team Leader with over 18 years of proven success utilizing an interchangeable mix of management, technical, and programming abilities.
- Broad based experience in Internet and technology-driven companies.
- Over ten years experience in the online gaming industry specializing in operations, security and marketing.
- Researching and improving proven technologies that directly increase sales by over $50,000 per day.
- Used business management and application development skills to lead one small partnership to a $3.5 million buy-out by Concord EFS NB.
- History of producing measurable results with a shoestring budgets and startups.
- Impressive communication, time management, problem-solving, and decision-making skills.
CORE COMPETENCIES
Software Development; Project Management; Email Marketing; Team Building; Leadership; Security Management; Research; Relations; Capacity Planning; Payment Processing
TECHNICAL BACKGROUND
Software: Apache, CVS, Exim, MS Office, MSSQL, PostgreSQL, MySQL, Photoshop, Dreamweaver, Postfix, Sendmail, Qmail, Webtrends, ODBC Bridge, Ortax, OpenSSL, SVN, Tomcat, Visio
Platforms: Windows (NT, 2000, 2000 Server, XP Professional, Vista), Mac OSX, Linux (Debian, Gentoo, DSL, RH9, RH Fedora Core i386/x86_64), FreeBSD, Solaris
Languages: PHP (9 years), Perl (6 years), Java (2 years), Javascript (2 years), C/C++ (5 years), ASP (1 year), C# (5 years), Bash (10 years), AutoHotKey (5 years), SQL (10 years), Cygwin tools (7 years), MFC (3 years), COM (3 years), OLE (3 years), Windows SDK (3 years)
PROFESSIONAL EXPERIENCE
Kevin B. Carpenter, San Jose, Costa Rica; 2006 – Current
Email Marketing Consultant
Implement strategies and policies to manage all optin e-mail marketing for all the company brands. Work with ISP’s and ESP’s to improve inbox delivery. Assist the multimedia group and business units to optimize their current email strategies.
Research and develop strategies for increasing quality of databases maintained. Including systems for aggregating perspective marketing data. Analyzing existing data for quality, and valuation as well as implementation of custom systems for marketing.
Key Achievements:
- Optimize email templates used to increase in box delivery over 200%
- Provide complete data management systems to remove invalid and undeliverable emails.
- Work with ISP’s to maintain a positive relationship while increasing optin delivery rates.
- Assist in implementing best policies and practices.
THE RSMART GROUP (www.rsmart.com), Phoenix, Arizona; 2005 – 2006
Technical Consultant
Install, develop, customize and support Sakai and OSP open source applications for the clients of The rSmart Group. Tasked with managing portions of the testing and quality assurance of the OSP 2.1 software. Further, assisted in developing documentation, instruction and knowledge base for use by customers. Provided security assessment, risk analysis, disaster planning and emergency response. Customized Java Servlet and Filter based software running Jakarta Tomcat with Apache on Windows, Solaris, and Linux.
Key Achievements:
- Customized WebDAV solution using Jakarta-Tomcat with ISS on Windows Server 2003 that was plagued with access control and authentication issues.
- Provided Quality Assurance for the OSP 2.1 software product.
- Implemented CAS on Sakai 1.5.1 / ePortfolio Application as well as first in-house SSO system.
NET ANALYSTS (www.bingocard.com), San Jose, Costa Rica; 2004 – 2005
General Manager
Provide leadership and direction for overall operations, managing all aspects of security, databases, marketing, and 20-member staff. Charged with initiating and developing new projects, sites, and office back-end integration. Promote a positive public image, rendering of full range of support services to ensure customer confidence and satisfaction. Forge vendor relationships coordinating software and services to achieve desired results. Provide consultation and management to advance customer service group’s activities. Build and develop highly effective teams, providing mentoring, motivation, and support. Oversee budgets and make critical decisions based on P&Ls.
Key Achievements:
- Enriched operations by developing, installing, and refining email marketing system as well as upgrading servers and hardware.
- Directly impacted bottom-line results, doubling deposit levels per day by improving marketing consistency and tracking methods.
- Bolstered security by implementing three tiers of protection.
- Successfully developed and deployed new free gaming site.
GRAFIX SOFTECH (www. grafixsoftech.com), San Jose, Costa Rica; 2001 – 2003
Technical Liaison
Key contributor to increasing company growth and profitability, developing and executing innovative software products and strategic marketing concepts. Managed all aspects of technical development and data security, guiding 25-member team of software developers, administrators, and graphics designers. Teamed with vendors for system integration and support; developed customer interfaces for over 40 vendor systems. Managed mission-critical services and guaranteed uptime of 20 servers in 5 data centers worldwide. Instituted security policies and disaster recovery plans. Steered activities of multicultural staff, including employees from India, Czechoslovakia, Costa Rica, and the U.S.
Key Achievements:
- Developed a clean email marketing campaign, implementing all new credit card and payment processors into all back end systems.
- Improved organizational methods by developing customized ROI tracking systems.
- Saved over $5 million in damages during catastrophic event, working non-stop for 10 days to ensure company’s safe and continuous operation.
- Designed mailing system capable of sending 2.5+ million emails per day.
- Effectively deployed and administered over 120 domain properties tied to 5+ different back end software providers.
ARIZONA NETWORKING AND ENGINEERING SERVICES, Chandler Heights, AZ; 2000 – 2001
Owner / Lead Developer
Piloted overall daily business operations in areas of customer development/satisfaction, fiscal/revenues responsibilities, and employee development. Established and strengthened relationships with customers and vendors through attentive service and efficient problem solving. Maximized staff’s effectiveness by coaching up to 5 technicians in various areas, including network integration, software configuration, and Web/application server development.
Contracted To:
- ACIS
- E1040
- Rio Salado Community College
- Gateway Community College
Key Achievements:
- Successfully built and delivered Web based applications for several small corporations, including futures tracking application, yahoo mail clone, and several college courses.
- Facilitated tracking and submitting of search engine rankings via development of Search Engine Merger software.
VIRTUAL CYBER SYSTEMS, Tempe, AZ; 1997 – 2000
Developer / Vice President
Served as driving technical force for start-up company, developing software products including, SiteMerger (web editing application). Oversaw all project phases, leading 8-member team of developers, graphics designers, and technicians. Increased productivity by positioning groups to effectively develop software in virtual office environment.
Key Achievements:
- Key player in all aspects of products’ software development life cycle.
- Promoted to Vice President and made partner due to outstanding job performance.
- Assisted in preparing for the technical due diligence of the company.
- Contributing to profitable sale of company to Concorde EFS NB for $3.5 million.
EDUCATION
Major: Computer Information Systems
DEVRY INSTITUTE OF TECHNOLOGY, Phoenix, AZ
SCOTTSDALE COMMUNITY COLLEGE, SCOTTSDALE, AZ
Community College Teaching Certificate
*Taught Information Technology classes for Maricopa County Community Colleges.
keyword summary
Director of Technology Operations, Director of Information Technology, MIS Manager, IT Manager, IT Director, IS Director, Director of Information Systems, Senior Manager, computer operations, computer operations management, engineering, analysis, testing, troubleshooting, technical problem solving, diagnosis, team management, team leadership, team development, team building, delegating, prioritizing, organizing, problem solving, quality assurance, quality control, quality improvement, system enhancements, systems management, documentation, needs assessment, business requirements, needs analysis, automated systems, strategic planning, engineering initiatives, engineering directives, solutions-driven strategies, client relations, customer service, client relationship management, business operations, cost/benefit analysis, comparative analysis, budget preparation, system operation, operations management, technical operations, process improvement, training, coaching, technical support, technical mentoring, end user support, information security, email marketing, internet marketing, search engine optimization, c#, c++, php, perl, mysql, mssql