Hosting Excellence
May 21st, 2009 Posted in Business, Geek, Learning, Linux | No Comments »I always try to do my best in whatever I do. I may not always hit the mark, however it doesn’t deter me from continually striving too. This last week the hosting provider I have used for the last two years had an opportunity to do the same.
After an unexplained outage for roughly 12 hours, myself and their other clients received and email deciphering the past hours happenings. The way the outage affected their systems was a total blackout. Not even support emails where flowing.
Not only did they use it as a learning experience to improve on their processes they also stood up and offered their SLA credit to all their customers. This morning I received a 25% refund for the time our servers where down. When considering the minimal amount VPSLink charges per month, that’s quite a sum.
In the end, this is the first significant down time we have seen as a client for the past two years. All other issues and support have been astounding as was their form for handling this issue. If you need reliable hosting – I highly recommend VPSLink. Further, following any of the links I have here and you will receive a lifetime 10% discount.
I can think of several companies I wish would learn from their example – including a few local schools here in Costa Rica.
